Shipping policy
Shipping Destinations
Yardora ships worldwide. We deliver to addresses in the United States, the United Kingdom, and most international destinations. If you are unsure whether we can deliver to your location, please contact us at contact@yardora.shopor call +17759865589 before placing your order.
Shipping Rates
We offer free worldwide shipping on all orders. There is no minimum order value required. Shipping is fully covered by Yardora regardless of your location or order size.
All prices displayed on our website are shown in USD and are exclusive of applicable sales tax or VAT. For orders shipped to US destinations, applicable sales tax will be calculated and added at checkout based on the delivery address and current state tax rates. For international orders outside the US, local taxes, VAT, or customs duties may apply depending on the destination country's regulations (see International Shipping section below).
Processing and Handling Time
Orders are processed within 1–2 business days after payment is confirmed. Processing time refers to the time between when we receive your order and when it is dispatched from our facility. You will receive an email confirmation with tracking information once your order has been shipped.
Business days are Monday through Friday, excluding public holidays observed in the US and the destination country. Orders placed on weekends or holidays will be processed on the next business day.
Delivery Estimates
Estimated delivery times vary by destination. The following estimates apply from the date of dispatch, not the date of order:
- United States: 3–5 business days
- Rest of World: 14–28 business days
These are estimates only. Actual delivery times may vary due to factors including carrier delays, customs clearance procedures, weather conditions, public holidays, remote or rural delivery locations, and other circumstances beyond our control. Yardora is not responsible for delays caused by the shipping carrier, customs authorities, or force majeure events.
Carriers and Order Tracking
We work with reputable international carriers to ensure reliable delivery. Once your order ships, you will receive a shipping confirmation email to the address you provided at checkout. This email will contain a tracking number and instructions for tracking your package online.
You can use the tracking number to monitor your shipment's progress via the carrier's website or by contacting us directly at contact@yardora.shop
. Tracking information is typically updated within 24–48 hours of dispatch. Please allow this time for the carrier's system to register your package.
If you do not receive tracking information within three business days of placing your order, please check your spam or junk mail folder. If the email is not there, contact us at contact@yardora.shop or call +17759865589 so we can resend your tracking details.
Split Shipments
In some cases, items in a single order may be shipped separately if they are dispatched from different warehouse locations, become available at different times, or are subject to different shipping methods. If your order is divided into multiple shipments, you will receive separate tracking numbers for each package via email.
You will not be charged additional fees for split shipments. All items in your order remain eligible for free worldwide shipping regardless of how many packages are required to fulfill your order.
Delivery Issues: Lost, Delayed, or Damaged Packages
Lost or Significantly Delayed Packages
If your order has not arrived within the estimated delivery timeframe provided above, or if tracking shows no movement for an extended period, please contact us immediately at contact@yardora.shop or +17759865589. We will work with the carrier to investigate the delay and resolve the issue as quickly as possible.
Damaged Packages
If your package arrives visibly damaged, or if the contents are damaged upon opening, please take the following steps:
- Retain all original packaging materials, including the outer box, inner packaging, and any shipping labels
- Take clear photographs of the damaged packaging and any damaged items
- Contact us at contact@yardora.shop
- within 48 hours of delivery with your order number, tracking number, and photographic evidence
This information may be required by the carrier to process a claim. Yardora will arrange for a replacement or refund as appropriate once the issue has been reviewed. We stand behind the quality of our products and will work to resolve any damage-related issues promptly.
Non-Receipt of Delivered Packages
We are not responsible for packages reported as delivered by the carrier but not received by the customer due to theft, misdelivery by the carrier, or other issues at the delivery address. Please ensure that your shipping address is accurate and secure, and that someone is available to receive the package or that a safe delivery location is available. If you live in an area where package theft is a concern, consider using a workplace address, a trusted neighbor's address, or a carrier hold-for-pickup location where available.
If the carrier confirms delivery but you have not received your package, please check with neighbors, building management, and any household members who may have accepted the package. Contact us at contact@yardora.shop
if you continue to experience issues, and we will do our best to assist you in locating your order or working with the carrier on your behalf.
International Shipping: Customs, Duties, and Taxes
Yardora ships internationally to destinations worldwide, including the United States, the United Kingdom, and other countries. For all international orders, the recipient is responsible for all import duties, customs fees, brokerage charges, VAT, GST, and any other taxes or charges imposed by the destination country's customs authorities.
These fees are determined by the destination country's customs regulations and are outside our control. Yardora is not responsible for calculating, collecting, or remitting these fees. The shipping carrier or customs broker may contact you directly to arrange payment of these charges before delivery can be completed.
If you refuse to accept a shipment or fail to pay required customs duties or taxes, the package may be returned to us, abandoned by customs, or destroyed by the carrier. In such cases, you will not be entitled to a refund for the merchandise or original shipping costs (though shipping was free, customs return fees or administrative charges may still apply in some jurisdictions). We strongly recommend contacting your local customs office before placing an international order if you have questions about applicable import fees.
Customs clearance times vary significantly by country and are not included in the delivery estimates provided above. Delays at customs are beyond our control and are not grounds for order cancellation or refund.
Address Accuracy and Changes
You are responsible for providing a complete and accurate shipping address at checkout. Please double-check your shipping address, including street number, apartment or unit number, city, state or province, postal code, and country before completing your order.
If you need to update your shipping address after placing an order, contact us immediately at contact@yardora.shop or +17759865589. We will do our best to accommodate address changes, but we cannot guarantee changes once an order has been dispatched. Address correction fees charged by the carrier, or costs associated with rerouting or returning and reshipping a package due to an incorrect address provided by the customer, will be the customer's responsibility.
Undeliverable Packages and Returns to Sender
If a package is returned to us as undeliverable due to an incorrect, incomplete, or refused delivery address provided by the customer, or due to multiple failed delivery attempts, we will contact you to arrange reshipment. You may be responsible for any additional shipping costs incurred to reship the package, even though original shipping was free, as carrier return and reshipment fees may apply.
If you do not respond to our contact attempts within 30 days, or if you decline to pay applicable reshipment fees, your order may be canceled and refunded minus any costs we incur for the return, restocking, or disposal of the merchandise.
Contact Us for Shipping Questions
If you have any questions about shipping, tracking, delivery estimates, or international shipping requirements, please contact us:
- Email: contact@yardora.shop
- Phone: +17759865589
- Mailing Address: Yardora, 127 N Higgins Ave, Missoula, MT 59802, United States
Our customer service team is available to assist you Monday through Friday during regular business hours (excluding US public holidays). We will respond to email inquiries within one business day.