Refund policy

At Yardora, we want you to be completely satisfied with your purchase. This Return & Refund Policy explains your rights and options if you need to return an item. Please read this policy carefully before making a purchase.

Important: United States federal law does not provide a statutory cooling-off period or right of withdrawal for online purchases. The return window and conditions described below represent Yardora's own voluntary return policy.

Return Window

We offer a 30-day return policy. This means you have 30 calendar days from the date you receive your item to request a return. Returns requested after this 30-day period cannot be accepted.

Eligibility Requirements

To be eligible for a return, your item must meet all of the following conditions:

  • The item must be in the same condition in which you received it
  • The item must be unworn and unused
  • The item must have all original tags attached
  • The item must be in its original packaging
  • You must provide the receipt or proof of purchase

Items that do not meet these requirements may not be accepted for return.

How to Initiate a Return

To start a return, please contact us first before sending anything back. You can reach us at:

When you contact us, please include your order number, the item(s) you wish to return, and the reason for the return. Our customer service team will review your request and, if approved, provide you with a return shipping label and detailed instructions on how and where to send your package.

Important: Items sent back to us without first requesting and receiving authorization will not be accepted. Always contact us before returning any items.

Return Shipping

If your return is approved, we will send you a prepaid return shipping label via email. You will not be charged for return shipping when using our provided label. Please follow the instructions carefully and use only the label we provide to ensure your return is processed correctly.

Return Address

Once your return is authorized, you will receive specific instructions including the return address. Do not send items to our business address at 127 N Higgins Ave, Missoula, MT 59802 unless specifically instructed to do so. Returns must be sent to the address specified in your return authorization.

Refund Method and Timing

Once we receive your returned item, our team will inspect it to verify that it meets the eligibility requirements outlined above. We will notify you by email once we have received and inspected your return and let you know whether your refund has been approved or denied.

If your return is approved, you will be automatically refunded using your original payment method within 10 business days of our approval. The refund will be issued for the full purchase price of the returned item(s). Because original shipping to you was free, there are no shipping charges to refund.

Please note that depending on your bank or credit card company, it may take additional time after we process your refund for the credit to appear in your account. If more than 15 business days have passed since we approved your return and you have not yet received your refund, please contact us at contact@yardora.shop or +17759865589.

Non-Returnable Items

Certain types of items cannot be returned for health, safety, or practical reasons. The following items are not eligible for return:

  • Perishable goods (such as food, flowers, or plants)
  • Custom products (such as special orders or personalized items)
  • Personal care goods (such as beauty products, cosmetics, or intimate items)
  • Hazardous materials, flammable liquids, or gases
  • Sale or clearance items
  • Gift cards

If you have questions or concerns about whether a specific item is eligible for return, please contact us at  contact@yardora.shop

before making your purchase.

Exchanges

At this time, we do not offer direct exchanges. If you need a different size, color, or product, the fastest way to ensure you get what you want is to:

  1. Return the item you have following the return process described above
  2. Once your return is accepted and processed, place a new separate order for the item you want

This ensures you receive your preferred item as quickly as possible, typically within 3-5 business days of placing your new order.

Damaged, Defective, or Wrong Items

Please inspect your order carefully upon delivery. If you receive an item that is defective, damaged during shipping, or if we sent you the wrong item by mistake, please contact us immediately at contact@yardora.shop or +17759865589.

For damaged, defective, or incorrect items:

  • You will not be charged for return shipping
  • We will provide a prepaid return label at no cost to you
  • We will either send you a replacement item at no charge or issue a full refund, depending on your preference and product availability
  • We may ask you to provide photographs of the damage or defect to help us evaluate the issue and improve our quality control

We take responsibility for any errors on our part and will make it right at no cost to you.

Order Cancellation

You may cancel your order before it has shipped at no charge. To cancel an order, please contact us as quickly as possible at contact@yardora.shop

or +17759865589 with your order number.

If your order has already shipped, you will need to follow our standard return process once you receive the item. Because shipping is free, you will receive a full refund of your purchase price if the return is approved.

Please note that we process and ship orders quickly to ensure you receive your items within our standard 3-5 business day delivery window, so we may not be able to cancel orders that are already in our shipping process.

Questions and Contact Information

If you have any questions about our Return & Refund Policy, need to initiate a return, or need assistance with any aspect of your order, please contact us:

  • Email: contact@yardora.shop
  • Phone: +17759865589
  • Address: Yardora, 127 N Higgins Ave, Missoula, MT 59802, United States

Our customer service team is here to help ensure your satisfaction with every Yardora purchase.

Policy Updates

Yardora reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be effective immediately upon posting to our website. Your continued use of our website and placement of orders after any changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.

This Return & Refund Policy was last updated and is effective as of the date of publication on our website.